Versand
Shipping & Returns Policy
We operate two fulfillment warehouses: US Warehouse and HK Warehouse.
Orders are automatically shipped based on product availability and destination. Warehouse selection cannot be manually changed.
US Warehouse
Shipping Rates
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US Domestic: USD $20
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International: USD $30
Delivery Time
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Estimated delivery: 5–10 days （holiday suspensions excluded）
Returns & Refunds
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Returns are accepted within 7 days of delivery.
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Items must be unused and in original condition.
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Return shipping costs are the customer’s responsibility.
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Shipping fees are non-refundable.
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Defective or damaged items may qualify for a refund or replacement if reported within 14 days of delivery.
Asia (HK) Warehouse
Shipping Rate
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International Flat Rate: USD $40
Delivery Time
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Estimated delivery: 7–14 days
Returns & Refunds
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All orders shipped from the Asia (HK) Warehouse are FINAL SALE and NON-REFUNDABLE.
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No cancellations, returns, or refunds are accepted once the order is placed.
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Refunds or replacements are available only for manufacturing defects or shipping damage, reported within 14 days of delivery.
Customs & Delivery Delays
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Customs duties, taxes, or import fees (if applicable) are the customer’s responsibility.
Policy Acknowledgment & Chargeback Protection
By placing an order, you acknowledge and agree to this Shipping & Returns Policy, including warehouse selection, shipping fees, delivery timeframes, and final sale items.
Chargebacks or payment disputes submitted without prior contact or in violation of this policy may be formally disputed with the payment provider using order records, tracking information, and policy acknowledgment as evidence.
If you have any questions, please contact us at
tacticaledged.dojo@gmail.com
